All orders are shipped within 48 hours on business day from our warehouse in Perth, Western Australia.
Please note the terms and conditions of Pre-Order orders:
1. Pre-Order items will be shipped within 18 business days. We will do our best to ship Pre-Order items in accordance with their expected ship date. If this changes, we'll do our best to let you know.
2. If you have Pre-Order items and In-Stock items in the same order, all items will be shipped at once when all the Pre-Order items in your order are available.
3. If you would like the In-Stock items to be shipped immediately, we encourage you to place the order separately.
DOMESTIC EXPRESS SHIPPING
EXPRESS SHIPPING - $9.99 AUD flat rate or
FREE EXPRESS SHIPPING on orders $100 AUD+
Express shipping means your order will arrive to you within next business day or 2-3 business days depending on the delivery is in metro or regional area.
DOMESTIC STANDARD SHIPPING
STANDARD SHIPPING - $4.99 AUD flat rate or
FREE SHIPPING on orders $50 AUD+
Standard delivery normally takes 2-6 business days, sometimes it could delay up to 10 business days. Please send us a message if you still haven’t got it after 10 business days, we will resolve the issue as soon as possible.
INTERNATIONAL EXPRESS SHIPPING
USA - estimate $15 USD flat rate (7-12 business days)
Canada - estimate $20 CAD flat rate (7-15 business days)
New Zealand - estimate $15 NZD flat rate (5-8 business days)
Due to COVID-19, the above estimate time is expected. DHL express service is currently not available until further notice.
INTERNATIONAL STANDARD SHIPPING
We ship worldwide with tracked shipping. Delivery generally takes estimate 5-10 business days to arrive in most countries on normal days.
Due to COVID-19, the below estimate time is expected.
**Checkout with local currency only available on credit card payment**
Estimate shipping rate as below:
USA = FREE (10-18 business days)
New Zealand = $11 NZD or FREE SHIPPING on orders $110 NZD+ (7-12 business days)
Canada = $9 CAD or FREE SHIPPING on orders $110 CAD+ (10-18 business days)
UK = £5 (9-15 business days)
Singapore = $9 SGD (6-9 business days)
Europe = €8 - €15 (Depends on countries, 9-20 business days)
Other countries = $9.99 AUD - $14.99 AUD (Depends on countries)
**Orders from outside of Australia may be subject to customs clearance procedures. import duty, customs fees and local sales taxes may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country**
TwoTags is not liable for all levies charged by the destination country you are shipping to.
Delay is quite common and usually this is out of our hands but we will do everything we can to speed up the process. Just drop us an email at firstname.lastname@example.org if you have not received your order within 15 business days.
Please note: TwoTags is NOT responsible for stolen/lost/damaged packages, packages sent to the wrong address, or refunding/replacing packages in these cases. TwoTags is not responsible for any packages once they've left the warehouse and are in the hands of couriers.