30 DAY MONEY BACK GUARANTEED
At TwoTags, we stand by our products & reputation so we are offering 30 day money back guarantee without any questions on full price products. You can keep our products with tags on for as long as 30 days before you decide if you love them or want to return them! If for any reason, you are not satisfied with our products, you can return them to have them exchanged/ pick a store credit at 110% or a refund.
FAULTY PRODUCTS/WRONG ITEMS
Please contact our team at firstname.lastname@example.org immediately with photo(s) attached, TwoTags will be sure to provide you a satisfactory solution.
In order for us to process your return, please book your return by clicking (Return Lodgement), without the returns form, we cannot always correctly identify the customer and may not be able to fulfill your return request.
- Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you
- Items covered in animal/human hair will not be accepted
- All items are thoroughly inspected before any action is taken
- Shipping costs are non-refundable
- Sale items can only be returned for an exchange or online credit.
- BLACK FRIDAY AND CYBER MONDAY SALE ORDERS can only be returned for exchange or online credit.
- Return shipping fee will be borne by buyer
You can track your return via your chosen delivery service to see when it reaches our warehouse and kindly allow up to 5 business days for us to process your return or exchange once it's delivered. If you still have not received any response after this time, please follow up with our team at email@example.com
TwoTags is NOT responsible for return parcels that are lost in transit and never received back in our PO Box.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
*Up to 8 refunds per PayPal account on eligible purchases per year. A cap of $45 per refund request applies. This service is only eligible to customers who pay with their Paypal account.
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.
NOTE: Paypal Refunded Returns service is coming to an end. Starting 27 November 2022, PayPal will no longer accept refund requests for return shipping costs. Make sure to submit any eligible refund requests before the above date to ensure your claim is accepted.